Standards of serving clients binding at TÅ‚umaczenia24.pl®
Standards of serving clients binding at TÅ‚umaczenia24.pl®
We specialise in consulting and realisation of language project for corporation clients, institutions, as well as individual clients. In order to meet our clients’ expectations effectively, we observe the rules ensuring the highest standard of services.
A chosen Client Coordinator is responsible for contact with the client, whose task is to get to know the specifics of the client’s company and line of business, maintaining regular contact in order to obtain up-to-date information of his expectations, coordination of orders of a given client, mediating in the client’s contact with other members of the team at TÅ‚umaczenia24.pl®.
We always document the process of a realised translation project, and after it is completed we evaluate it. In the case of translations performed for a given client, the Client Coordinator organises the activities of the team consisting of a translator, proofreader, and if needed, a language consultant – a specialist perfectly knowing the language from which a translation is performed. Every translation is checked in terms of terminology and stylistic cohesion.
We are also aware, that information contained in texts passed on for translation should be confidential. In passing on materials for translation, the client can be sure that their confidentiality shall be kept. We sign agreements for keeping confidentiality at the request of the client.
Our company has an insurance policy for civil agreement liability. Every year we increase its value, ensuring our clients an even greater level of security of services provided.
You are welcome to test us. We hope that we are also able to commence long-term cooperation with you, based on trust, within which we can guarantee the highest quality and cohesiveness of translations performed.
